How can I contact you?

We may be online, but we are never faceless. We are waiting to talk to you from 9am-9pm on weekdays & at various times over the weekend. You can catch us on social media, email or live chat. We’d love to hear from you.

Have more questions? Submit a request

6 Comments

  • 0
    Avatar
    Stephanie Needs

    I have been waiting 4 days for an order to even be dispatched and still nothing 

  • 0
    Avatar
    Janet Stobbs

    Hi I have been waiitng for over a week for a refund in an item that was returned recorded delivery. How long will the refund take? Thanks

  • 0
    Avatar
    Lucy Smart

    Hi Iv emailed you a number of time I returned a dress that turned up faulty I sent you pictures and requested a return I sent the dress back it arrived to you on the 01/08/18 Iv still has no refund and no one has emailed me back I’m extremely disappointed as this was my first item I’d ordered with yourself. Can some please reply to my messages

    Thank you

  • 0
    Avatar
    jan williams

    I am utterly disappointed that no one has had the courtesy to contact myself or my daughter despite repeated requests over the past 3 weeks. I would appreciate some sort of contact URGENTLY

  • 0
    Avatar
    Grace Ma

    Silkfred does NOT answer emails. I have returned one dress for WEEKS now. Still radio silence from all teams in spite of my daily emails. This is my first time ordering from SF...not great at all. Still hoping they would reply and not just take the dress without refund. That would be illegal...

  • 0
    Avatar
    Grace Ma

    Dont order from them. They dont process refunds, or if something happens they will have no response. IF an item is missing, then good luck. They wont address it. Basically they'll charge your bank card and IF you are lucky you get a dress...

Please sign in to leave a comment.
Powered by Zendesk