Who do I contact if I have an enquiry about my order?

Contact our dedicated customer experience team at hello@silkfred.com. Be sure to include your name and order number.

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6 Comments

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    Laura Nyavie

    I ordered a jumpsuit, special delivery but a dress arrived! I have emailed but not received a response! Very disappointed!

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    Andrew Kilgallon

    I ordered a dress for my fiancée on the 17th July 2017 and received a text advising the dress would be delivered today (20th July 2017) and giving me a link to UKMail. My fiancée needs the dress for the morning of 22nd July 2017 and the link originally advised the delivery has been delayed and contact the sender. It has now been updated to Item not received from Sender. Please clarify why it has not been received and when my fiancée will get her dress. Not good enough    

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    Jennifer Cooper

    Hi I returned my item two weeks ago and still have not been refunded. My order number is 1430130 I have my receipt for postage also

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    Jo-Ann Smith

    I’ve placed an order (order no. 1685234) for a £25 gift card. Please can you confirm that this will be received via an email? I need this to be printed before Christmas Day but haven’t received an email as yet??

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    Rozanne Margerrison

    Hi,
    I have sent several emails and not had a response. Please can someone contact me. Order Number: 2010998

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    Mitchell-green

    this is the most disorganised frustrating company I have ever dealt with.  They sent me an item in the wrong size with a handwritten sticker over the true size - obviously thought my size 10 daughter wouldn't notice it was a 16.  Then they just blank me.  I have sent it back along with an unwanted item and nobody is dealing with it.  Reading the above comments I am not alone.  

    Need to involve Twitter I think.  Maybe some complaints on social media will see some interest

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