How do I return my order? Customer Experience October 24, 2018 05:13 Follow View your order in the “My Account” page of your SilkFred account. You can organise a return from here. Have more questions? Submit a request 57 Comments Date Votes 0 Helen Hand May 10, 2016 18:14 can you PLEASE send me a returns address to send back my dress for a refund 0 Aimee May 10, 2016 19:10 Hi Helen, of course. Could you please confirm your order number & the item you wish to return. I'll get the info straight over to you. Thank you #SFteam 0 Lisahoyle May 26, 2016 17:32 Hi, I need a return address please and return number so I can return a dress, tried several options to get in touch, without success and time is running out. A swift reply wouldn't go amiss please 0 Aimee May 27, 2016 11:10 Hi Lisa, We have just sent you an email with the address you need. Best wishes, #SFteam 0 Sera Downes June 15, 2016 14:02 Hi - After 3 or 4 requests I still haven't received an authorisation number or return address - I have 1 more day. PLEASE contact me with these details immediately ! 0 Customer Experience June 15, 2016 18:28 Hi Sera, I have just dropped you an email with the details needed. Best wishes, Aimee 0 Margaret m Flanagan June 21, 2016 14:50 I am returning my order and I don't know how to go about it. I cannot find instructions on your websites. My return is a chiquita dress in navy and rose. order no 0363781 cHQ-NARO im fed up trying to get information on how to return it it is not my style and too big. frustrated customer 0 Aimee June 21, 2016 15:20 Hi Margaret, So sorry you feel this way. I have just emailed you details of where to return to. Once received your refund will be processed within 3-7 days. Any problems at all just contact us at firstname.lastname@example.org #SFteam 0 una cait June 23, 2016 19:45 I see a common thread in the preceding customer comments! I requested to return order 0350971 (pair of vintage Levis shorts) seven days ago but still have not received a return authorisation number nor address to which the item should be returned. I contacted you on two further occasions via your website and email but have received no response. This is very frustrating and particularly poor service given your 14 day return policy. Please supply the required information without further delay. 0 Aimee June 24, 2016 11:36 Hi Una Thanks for your message. We emailed you on 18th June with the returns info, sometimes the emails can find their way into your junk items unfortunately. The returns address for this particular brand is - London Vibes, Address: Suite 156, 176 South Street, , Romford, , Essex, RM1 1BW , United Kingdom I hope this helps, Aimee #SFteam 0 Ginette August 16, 2016 12:02 Edited by Ginette August 16, 2016 12:07 0 Customer Experience August 16, 2016 13:12 Hey Ginette So sorry you've been waiting for a response. Could you confirm your order number & the item(s) you'd like to return & I will get the information over to you. Thanks, Aimee 0 Sunniva Tweedie August 16, 2016 19:55 I have tried everything to get a returns address and still no joy. I have been only been sent 2 of 5 dresses i ordered and have been sent someone else's order. I want to return these items immediately so I can get a full refund. Please let me know the returns address straight away.Order number - 0450528 Date of order: August 6th, 2016 name - Sunniva Tweedie 0 Aimee August 17, 2016 17:22 Hi Sunniva I am so sorry to hear that you're having such a bad time. A member of our Customer Experience team will be in touch via email this evening. We will get this sorted for you! Aimee 0 Mez Fokeer November 13, 2016 18:15 Hi Aimee, Can you please provide me with an authorisation code and returns address to enable me to return my faulty goods. My order ref : 0606525. Ref product: DGUAWKYN Fluted Sleeve wide leg jumpsuit by Lilah Rose I look forward to hearing back from you soon. Kind regards Mez Edited by Mez Fokeer November 13, 2016 18:17 0 Aimee November 14, 2016 11:59 Hi Mez! Thanks for your message. Here's the info you need - Auth Code3lquqhps Return AddressSilkFred Ltd, 11c Stephenson Road, Clacton on Sea, Essex, CO15 4XA, United Kingdom If you have any questions please don't hesitate to contact us at email@example.com Have a lovely Monday! Aimee 0 lisadrennandurose November 18, 2016 11:12 I need to return several items and I cannot find them in my account to request a return or any email or contact details on the site. Please advise asap 0 Aimee November 18, 2016 13:15 Hi there Could you please drop us an email with your order number & details of the items you wish to return to firstname.lastname@example.org One of the Customer Experience team will be in touch within 24 hours with all the relevant info. Thanks, Aimee #SFteam 0 Salma Ali December 29, 2016 16:38 Hi, I have also been trying desperately to get a Returns Authorisation number for a return I have requested. Your indication that you send this "immediately" is clearly incorrect and extremely misleading! I have tried through a number of means, yet your office do not appear to even acknowledge emails let alone reply! I'm not sure why this is so difficult? Perhaps Silkfred should consider reviewing their returns procedures? I mean, we buy from you not your supplier, so perhaps we should return to you? I would like to think that my poor experience has been due to the Bank Holidays, but judging by the comments on this thread that appears not to be the case. It's such a shame, because I love your website otherwise! Will you PLEASE send me a Returns Authorisation number ASAP. My order number is: 0690346 The item to be returned: Cold shoulder V-Neck jumper (Mocha) by Lilah Rose. Look forward to hearing from you ASAP. 0 Aimee December 29, 2016 18:02 Hi there Salma Thank you for your message. I am so sorry you've been waiting for returns details. The details you need are as follows: Auth Code43uaz4vu Return AddressSilkFred, Clipper, 43 Suez Road, Brimsdown, EN3 7SN, United Kingdom Please be assured that we do reply to all emails. At the moment we are running slightly behind due to the hectic Christmas period, but the team are working extra hard to catch up on the back log. If you need anything else at all just let me know. Aimee 0 Jaemariefrost February 07, 2017 13:23 Hi order reference: 0786654 I requested a return some time ago, for the following items, and am yet to receive a return address. Product reference TOP1075BLACK Black frill sleeve pleated blouse £39 10138972BLACK coated black biker skinny jeans £30 10138972BLACK coated black biker skinny jeans £30 K141ROZ/PINK pink long back dress £37 I received a confirmation of return request email but nothing else Please let me know how I get these products back to you asap Thank you 0 Aimee February 07, 2017 13:35 Hi Jae The address you need is: SilkFred Ltd, 43 Suez Road, Brimsdown, EN3 7SN, United Kingdom Once returned your refund will be processed within 5 working days. Thanks, #SFteam 0 Sarah Gillett April 21, 2017 09:41 Hi, I have emailed email@example.com twice and filled in the Contact form on the website twice but I have had no reply at all. When I log into My Account None of my purchases appear under My Orders. I need a Returns address for Order No 982845, Letitia Black dress. If I do not receive a reply I will open a dispute through PayPal later today otherwise (Friday 21 March 2017). Looks like you should be reviewing your returns process. Thank you Sarah 0 Customer Experience April 21, 2017 09:50 Hey Sarah Thank you for your message. We aim to respond to all email queries within 24 hours, but post bank holiday we have had a slight back log. So sorry to keep you waiting. The returns address you need is: SilkFred, Clipper, 43 Suez Road, Brimsdown, EN3 7SN, United Kingdom #SFteam 0 Sarah Gillett April 21, 2017 14:43 Hi again, Thank you for the address for order 982845 but do I need an authorisation number too? Thanks Sarah 0 Becky Mitterdorfer April 21, 2017 15:33 In fact my item still has not been dispatched despite the fact l have a dispatched email! This gets worse! No response now for 3 days, the most terrible service from a company ever! 0 Customer Experience April 21, 2017 15:37 Hi Becky I've had a check of your order and can see that it is on it's way to you. I've dropped you an email with tracking details. #SFteam 0 Customer Experience April 21, 2017 15:40 Hi Sarah You should have received an email confirming the details, but the authorisation code you need is RDA02W1H Let us know if you need anything else. #SFteam 0 katy mulqueen May 13, 2017 12:14 Hi, please can I have a returns address. I have emailed but no reply. Order number: 1022652 0 Aimee May 15, 2017 09:58 Hey Katy I can see we sent them over to you yesterday morning. Sorry if you had a wait - we're super busy at the moment. Any probs, just let us know #SFteam x 1 2 › » Please sign in to leave a comment.