When will I be refunded?

We aim to process refunds within 5 working days of receipt of your return. Once processed you will receive an email confirming. Refunds are always processed back onto your original payment method.

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107 Comments

  • -1
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    Sharon Lloyd

    I have returned 2 items in the same package can you please advice me when I will be refunded for the second item.
    Hologram stilletto shoes gold tone.
    Thanks.

  • 0
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    Customer Experience

    Hi Sharon, So sorry to hear that you're waiting on a refund. Could you please confirm your order number & I will check this out for you? Thanks, Aimee #SFteam

  • 0
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    karen hayles

     

    Dear Sir/ Madam

    Regarding the following details:

    1. Order number  0744487
    2. Product references: VC837QM8 & Firm1VWP
    3. Return Authorisation code: 9muz0mt1
    4. Customer name: Karen Hayles
    5. Return address: SilkFred Clipper, Address: 43 Suez Road, Brimsdown, EN3 7SN, United Kingdom

    I am writing to inquirer about my refund for the above returned items sent to you on 03.1.2017 via signed delivery.  The signed delivery code is KK239310202GB.


    Pease can you confirm when the refund will be credited to my account. The amount to be credited should be as follow:

    1. Product reference: VC837QM8 = £59.00
    2. Product reference:  Firm1VWP = £27.00

    Total to be credited= £86

    Look forward hearing from you

    Kind regards

    Karen Hayles

  • 0
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    Customer Experience

    Hi Karen, I am so sorry for the delay. I can confirm that your refunds have now been processed. Best wishes, #SFteam

  • 0
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    Becky

    Please can you tell me when I will be refunded for order number: 0942364 

  • 0
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    Customer Experience

    Hey Becky, your refund was processed yesterday :) You should have received an email confirming. Best, #SFteam

  • 0
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    Josette

    Hi still awaiting refund for order no 1030240
    The item was returned in the first week of May . Can you please let me know why this is taking so long ?

  • 0
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    Aimee

    Hi Josette

    I've just checked your order and can see that your three refunds were processed separately on 11th May, 15th May & 16th May.

    Let me know if any issues.

    Aimee #SFteam

  • 0
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    Josette

    Hi Aimee I think you're confusing me with somebody else as I had only one item . There has been no refund in my account to date- can you please let me know when this will take place . Josette Farrugia 5 GL50 2RL

  • 0
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    Aimee

    Hey Josette

    Sorry about that, your order number 1031240 was refunded on 10th May - £40

    Any questions, please let me know

    Aimee

  • 0
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    Josette

    Ok Aimee. Thanks. I found it.

  • 0
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    Rupi Jassal

    Hi

    I am still awaiting confirmation of my refund please could you help

    Regarding the following details:

    1. Order number 1284293
    2. Product reference:7zyrs2qs
    3. Return Authorisation code: ovc15n4o
    4. Customer name: Rupi Parmar
    5. Return address:
    UNIQUE21, Address: UNIT 2 CHEETWOOD POINT, 14 CHEETWOOD ROAD, MANCHESTER, M8 8AQ, United Kingdom

    Item was returned via first class signed for on . The signed delivery code is GK257152410GB I have tracked the item and it was received by Unique21 on: 27/07/17

    Please can you confirm when the refund will be credited to my account. The amount to be credited should be as follow:

    1. Product reference: is 7zyrs2qs

    Total to be credited= £45

    Look forward hearing from you

    Kind regards
    Rupi

  • 0
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    Aimee

    Hey Rupi,

    I'm sorry for the delay. Unique 21 have confirmed receipt & your refund has been processed. If you need anything else at all, just let me know.

    Thanks, Aimee #SFteam

  • 0
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    Aimee

    Hi Liv

    I've just checked your order and can see that your refund was processed yesterday, Any problems at all - just drop us an email at hello@silkfred.com & we'll be straight back to you.

    Aimee #SFteam

  • 0
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    Cmctoal01

    Hi

    I returned two items for a refund but have only received a partial refund so far.

    Can you advise when I will receive the second refund?

    Order number #1426139

    Thanks

    Caroline 

  • 0
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    Aimee

    Hi Caroline, your second refund will be with you within 24 hours.

    If you need anything else at all please drop us an email at hello@silkfred.com

    Have a lovely day!

    Aimee #SFteam

  • 0
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    Holly

    Hello, I returned two items for a refund but have only received the refund payment for one item so far. Can you please advise when I will receive the second? My order number is 1458143.

    Many thanks

    Holly

  • 0
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    Aimee

    Hey Holly

    Just to confirm, you were refunded £42 on 28/10/2017 and £42 on 02/11/2017.

    Best, Aimee

  • 0
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    Kim

    Hi there,

     

    I ordered two items on 30 October 2017 on order number 1523824 ("Order 1"). These were two of the same tops in Navy just in different sizes. There total cost of the order was £60.

    I ordered two items on 3 November 2017 on order number 1534055 ("Order 2"). These were two of the same tops in Black again just in different sizes. The total cost of this order was £70.

    I requested a refund online for both items on Order 1 and the authorisation code received was RV4HFC0G. The total refund should therefore have been £60.

    I requested a refund of one of the items on Order 2 and the authorisation code received was 6ZK15UI7. The total refund should therefore have been £35.

    In total, I should have been refunded £95.

    I sent all three items back in the same packaging on 9 November 2017.

    I have, however, received an email today to say that I have only been provided with a partial refund of £30, which is a refund for only one of the items on Order 1. Given that both items on Order 1 were returned together, I am therefore confused as to why I have only received a partial refund, rather than a refund of the entire £60. I am also confused as to why the item returned from Order 2 has not been processed either.

    Could someone please look into this as soon as possible and advise when the refunds for the remaining two items will be processed and the additional £65 refunded to me?

    Many thanks

  • 0
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    Aimee

    Hi Kim,

    Please do not worry. Our warehouse will process all of your returns within 24 hours. You'll notice that the refund confirmations arrive separately.

    If you need any help please send us at email at hello@silkfred.com

    Thanks, Aimee

  • 0
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    helenlisareynolds

    Hi,
    Please could you tell me when I can expect a refund on order 1557111? Royal Mail tell me the parcel was signed for on the 22nd November.
    Thanks.

  • 0
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    Aimee

    Hi Helen,

    You were refunded on 27th November - funds should clear any day now.

    Best, Aimee @ SilkFred

  • 0
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    Kelly 08

    Hello

     

    I have returned several items in the order numbers 1579068 and 1569008

     

    So far I have been refunded £83 out of £486 but I have received no email information to say which items I have been refunded for

     

    Could you please confirm which items I have been refunded for and when I will expect the remaining refund amounts

     

    Thanks 

     

  • 0
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    Saralew12

    Please can someone advise when I will get my refund please

  • 0
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    Aimee

    Hi Saralew12

    Your refunds were processed today :)

    Please allow a few working days for funds to clear.

    Thanks, Aimee

  • 0
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    Nadia Demir

    Hi,

    I sent my parcel back on Friday and have heard nothing.

    Order number is 1582718, please can this be looked into as I emailed yesterday and have had no response.

    Thanks

    Nadia

  • 0
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    Aimee

    Hi Nadia,

    Your refund was processed earlier today.

    If you need anything else at all just let me know.

    Thanks, Aimee @ SilkFred

  • 0
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    Sophie parsons

    I applied to return an item on the 27/11/2017, I sent this return signed for within 48 hours of submitting my reasons for return and I have heard absolutely nothing back.
    I sent a parcel back to another company at exactly the same time and I have had a refund in my back for over a week. The amount I am owed is close to £150, this is really not on for a customer service. Can this please be looked in to, I have emailed but suprise, surprise I have had no reply which seems to be the norm looking at the other complaints.
    Order number 1565721
    Authorisation number cckxvsk4

  • 0
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    Aimee

    Hi Sophie

    I have checked your order & can see that the items haven't been marked as received back by our warehouse. Could I take your returns tracking reference please?

    Thanks, Aimee @ SilkFred

  • 0
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    Sallie Miller

    I am still awaiting a refund of £59 for a pink Norma blouse. Order number

    Order Number: November 21st, 2017
    Return Request Date: November 26th, 2017
    Authorisation Code: z4t24w9l

    Thank you

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