Help, I have a question and I need an answer Customer Experience April 17, 2018 12:36 Follow We hear you! We are here to help. Find us on Facebook, Twitter or drop us an email to email@example.com Have more questions? Submit a request 3 Comments Date Votes 0 laura matthews January 03, 2017 12:37 Hi I have not received my item ordered on 26.12, although the payment has been taken out of my account. I have sent 3 emails but received no response. Please can you contact me asap? Order Reference: 0736992 0 Wieuyeuwnau January 07, 2017 10:39 Edited by Wieuyeuwnau March 31, 2017 12:56 1 Customer Experience January 10, 2017 21:17 Hi there Laura, I can see that your order arrived on 5th January. I am very sorry for the delay here. Miriam, I can confirm that your refunds were processed today 10.01.16 Thanks so much for your patience #SFteam Please sign in to leave a comment.