Help, I have a question and I need an answer

We hear you! We are here to help. Find us on Facebook, Twitter or drop us an email to hello@silkfred.com

Have more questions? Submit a request

5 Comments

  • 0
    Avatar
    laura matthews

    Hi

     

    I have not received my item ordered on 26.12, although the payment has been taken out of my account. I have sent 3 emails but received no response. Please can you contact me asap?

     
    Order Reference: 0736992

     

  • 0
    Avatar
    Wieuyeuwnau
    Edited by Wieuyeuwnau
  • 1
    Avatar
    Customer Experience

    Hi there Laura, I can see that your order arrived on 5th January. I am very sorry for the delay here.

    Miriam, I can confirm that your refunds were processed today 10.01.16

    Thanks so much for your patience

    #SFteam

  • 0
    Avatar
    edwinakh

    PLEASE can somebody get in touch with me ref a return I wan to make. Order number 1375035

     

  • 0
    Avatar
    Aisling

    I ordered a playsuit in a size 10, but you've sent me a size 8! I'm going on holiday tomorrow and need you to send me the correct size by 1 p.m. tomorrow. 

     

    Absolutely appalling service. I can't even speak to anyone!!!

Please sign in to leave a comment.
Powered by Zendesk