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  • 0
    laura matthews



    I have not received my item ordered on 26.12, although the payment has been taken out of my account. I have sent 3 emails but received no response. Please can you contact me asap?

    Order Reference: 0736992


  • 0
    Edited by Wieuyeuwnau
  • 1
    Customer Experience

    Hi there Laura, I can see that your order arrived on 5th January. I am very sorry for the delay here.

    Miriam, I can confirm that your refunds were processed today 10.01.16

    Thanks so much for your patience


  • 0
    Natasha Julian

    I'm very disappointed.  I am a first time (and possibly last time) user.  I paid £8.00 which is a hefty fee for next day delivery as I am going to Wimbledon for two dresses to be delivered to my work address.  One item arrived next day but the other did not with absolutely no note about it.   I have emailed you twice and have received no replies.  I have tracked my item and it is only with S.Midlands post office on 4 July.  The outfit is not going to arrive to me today so therefore I don't have it for the event.


    No telephone number, no response to email.  Useless


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